Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
7.8/10
Very good
Rooms
7.0
Location
9.0
Service
8.8
Dining
7.4
Guest reviews
7.8/10
based on 5 reviews
7.8
7.8/10 based on 978 reviews
Carolyn
United States,
January
2024
8.0/10
The hotel had excellent included breakfast but lacked a wardrobe or luggage space in the rooms. The property was very busy during my stay, which affected the overall experience.
Rooms
7.0
Despite the 'smoke cleaner,' the rooms were comfortable and clean, but the absence of a wardrobe and space for luggage was inconvenient.
Service
9.0
The service was great with warm Japanese hospitality from the attentive and polite staff members, despite some signs of drowsiness.
Location
8.0
The location was very convenient being close to Hakodate Station and a streetcar stop, allowing for easy exploration of the city.
Dining
8.0
The dining experience was satisfactory with a variety of Japanese-style and Western-style breakfast options available until 9 am.
Facilities
8.0
The hotel offered useful facilities including dry cleaning, housekeeping, and laundry services, enhancing the overall stay.
Frank
United States,
December
2023
8.2/10
My stay at the hotel was quite pleasant overall. The rooms were a bit too hot despite adjusting the temperature and felt a bit cramped for moving around, but the exceptional included breakfast definitely made up for it. The service provided was top-notch, with kind and genuine staff offering warm Japanese hospitality from every corner of the hotel. The location, just next to the Hakodate train station, was very convenient for transportation. The dining experience was delicious, offering a mix of Japanese and Western options, though the rooms and facilities were somewhat on the smaller side.
Rooms
7.0
The rooms, while a bit too hot and small for my liking, were equipped with everything I needed. It was cozy but lacked space to freely move around.
Service
9.0
The service was exceptional, with the staff being kind, genuine, and professional. Their warm Japanese hospitality made my stay very comfortable.
Location
9.0
The hotel's location just next to the Hakodate train station was incredibly convenient, making it easy to access different modes of transportation in the area.
Dining
8.0
The dining experience was delightful, offering a delicious mix of Japanese style porridge/rice with condiments and Western options like bread and omelette.
Facilities
8.0
The hotel's facilities were well-maintained and had everything necessary for a comfortable stay. It may be on the smaller side, but it had all the essential amenities.
Harold
United States,
September
2023
8.0/10
I found the hotel to be conveniently located near Hakodate Station and just a stone's throw away from various amenities. The rooms were a bit small but manageable, and the service provided warm Japanese hospitality. The dining experience with a traditional Irish pancake option was a nice touch, even though the breakfast time was somewhat limited.
Rooms
7.0
The room was a bit small, but it had reasonable space for two medium-size luggage.
Service
9.0
The staff was kind and provided us with useful traffic information, showcasing great hospitality.
Location
9.0
The hotel's location near Hakodate Station was very convenient, ensuring easy access to transportation and nearby attractions.
Dining
7.0
The dining experience included a traditional Irish pancake option and was only available until 9 am.
Facilities
8.0
The hotel had basic facilities, but they were well-maintained and functional.
Sarah
United States,
September
2023
8.2/10
My stay at the hotel was quite pleasant overall. The location was very convenient, right in front of the railway station and bus terminal, making it easy to explore Hakodate. The rooms, although a bit small to take a shower comfortably, were clean and cozy. The service from the staff was extremely friendly and helpful, adding to the positive experience. The dining options were decent, with a mix of Japanese and Western styles, although nothing extraordinary. The facilities were satisfactory, meeting basic needs during my stay.
Rooms
7.0
The rooms were not big but clean and cozy, although a bit warm at times.
Service
9.0
The staff was extremely friendly and accommodating, making my stay more enjoyable.
Location
10.0
The location couldn't be better, just right beside the JR Hakodate station, making it convenient for transportation.
Dining
7.0
The dining options consisted of both Japanese and Western styles, providing a satisfactory meal experience.
Facilities
8.0
The facilities met the basic needs for a comfortable stay.
Peter
United States,
July
2023
7.8/10
I had a mixed experience at the hotel. The rooms were small but acceptable and had enough space for our luggage. The service was meticulous and clean, though a bit lacking in warmth. The location next to Hakodate station was incredibly convenient for us as non-Japanese travelers, but it wasn't in the town center. Dining offered decent value for money but could have been more competitive. Overall, the hotel was comfortable and clean, with a few drawbacks that stood out.
Rooms
7.0
The rooms were small but acceptable and had reasonable space for our luggage.
Service
8.0
The service was meticulous and very clean throughout, though a bit lacking in friendliness on Japanese standards.
Location
9.0
The hotel's proximity to Hakodate station made it incredibly convenient for us non-Japanese travelers, although it wasn't in the town center.
Dining
7.0
The dining experience offered good value for money at 870 Yen for a nice spread but could have been more competitive with other options.
Facilities
8.0
The facilities were decent, overall satisfying for our stay.
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